Privacy Policy

Personal Contact Stuff

When you schedule service with us, we're gonna need the basics - your name, phone number, email address, and where you're located. Can't really call you about your car being ready without a phone number, right?

Vehicle Information

This is where it gets more specific to what we do. We collect your VIN (vehicle identification number), make, model, year, mileage, and all the service history we work on. For electric and hybrid vehicles, we're also logging battery health data, charging patterns, and system diagnostics - basically everything our scan tools pull from your vehicle's computer.

Payment Details

We need to process payments somehow. We collect billing info, but we're not storing full credit card numbers on our systems - that goes through our payment processor who handles that stuff way better than we could.

Website Activity

Our website collects some technical data like IP addresses, browser types, pages you visit, and how long you hang around. Standard internet stuff that helps us keep the site running smooth.

We're not doing anything shady with your data. Here's what we use it for:

• Service Delivery: Pretty obvious - we need your info to actually work on your car and get in touch with you about it.
• Service History: Keeping track of what we've done to your vehicle helps us provide better service down the road. It's like having a medical history but for your car.
• Appointment Reminders: We'll shoot you a text or email when you've got service coming up or if there's a recall we need to address.
• Warranty Claims: If we need to warranty something, we've gotta have the records to back it up.
• Improving Our Service: We analyze patterns in vehicle issues to get better at diagnosing problems, especially with newer EV and hybrid tech.
• Legal Stuff: Sometimes we're required by law to keep certain records. It's boring but necessary.

We might occasionally send you info about seasonal maintenance specials or new services we're offering, but you can opt out of that anytime. Just let us know you don't wanna hear from us unless it's about your actual service.

We're not selling your data to marketers or anything sketchy like that. But there are a few situations where we share info:

Parts Suppliers & Manufacturers

When we're ordering parts for your vehicle or dealing with warranty work, we need to share your vehicle info and sometimes contact details with the manufacturer or parts supplier. It's just part of getting the job done.

Payment Processors

Your payment info goes through third-party processors who handle transactions securely. They've got all the encryption and security certifications - it's literally their whole business.

Service Partners

Sometimes we use specialized diagnostic software or cloud-based shop management systems. These companies might have access to your data, but they're under contract to keep it confidential and only use it for the specific services we need.

Legal Requirements

If law enforcement shows up with a valid warrant or there's some other legal requirement, we gotta comply. We're not happy about it, but that's the law.

Yeah, our website uses cookies. Before you freak out, let me explain what that actually means.

Essential Cookies

These keep the website functioning properly - things like remembering what's in your appointment form if you navigate away and come back. Can't really run a modern website without these.

Analytics Cookies

We use these to see which pages people visit most, where folks are getting stuck in our booking process, and how to make the site better. It's all anonymous aggregated data - we're not tracking you individually across the internet or anything creepy like that.

Marketing Cookies

If you see our ads pop up after visiting our site, that's retargeting cookies at work. You can disable these in your browser settings if it bugs you.

Most browsers let you control cookies through their settings. You can block them entirely, though that might make some parts of the website not work as smoothly.

This is where things get interesting, especially with electric and hybrid vehicles. Modern cars are basically computers on wheels, and when we hook up our diagnostic equipment, we're pulling a ton of data.

What We're Reading

For EVs and hybrids, we're looking at battery state of health, charge cycles, regenerative braking data, thermal management logs, and error codes from pretty much every system in the vehicle. Traditional vehicles give us engine performance data, transmission behavior, emissions info, and all the error codes too.

Why We Keep It

This data helps us track your vehicle's health over time and catch problems early. With EVs especially, battery degradation patterns are super important for maintenance planning. We also use anonymized data to improve our diagnostic procedures and stay ahead of common issues we're seeing in the field.

Who Has Access

Only our certified techs and management can see your vehicle's diagnostic data. We might share it with manufacturers if we're dealing with a warranty claim or trying to solve a particularly tricky problem, but that's about it.

It's your data, so you've got rights. Here's what you can do:

• Access Your Data: Want to see what we've got on file for you? Just ask. We'll get you a copy of your personal info and service records.
• Correct Mistakes: If something in your records is wrong, let us know and we'll fix it. Happens more often than you'd think, especially with VINs and contact info.
• Request Deletion: You can ask us to delete your data, though we might need to keep some stuff for legal or warranty reasons. We'll let you know what we can and can't delete.
• Opt Out of Marketing: Don't want promotional emails or texts? No problem, just tell us to stop. You'll still get appointment confirmations and service updates though.
• Data Portability: Need your service records for another shop or selling your car? We can provide that in a commonly used format.

To exercise any of these rights, just reach out to us at service@noctyrianverse.info or give us a call at (416) 555-0847. We'll get back to you within a reasonable timeframe - usually a few days.

Look, we're not a tech company, but we take security seriously. Here's what we do to keep your info safe:

Digital Security

Our systems are password-protected and we use encryption for sensitive data. Our website has SSL certificates (that's the padlock you see in your browser). We keep our software updated and use firewalls and all that standard security stuff.

Physical Security

Our shop has security cameras and locked areas where we keep records. Not everyone on staff has access to customer data - only the folks who actually need it to do their jobs.

Staff Training

Our team knows not to discuss customer info where others can hear, and we don't leave paperwork sitting around. Basic stuff, but important.

Data Backups

We back up our systems regularly in case something goes wrong. Those backups are encrypted and stored securely.

Sometimes our website might link to other sites - maybe parts manufacturers, diagnostic tool companies, or industry resources. Once you click those links and leave our site, we're not responsible for their privacy practices.

We try to only link to reputable companies, but you should check their privacy policies too. They might collect data differently than we do.

Social Media

If we've got social media buttons on our site or if you interact with our social pages, those platforms have their own privacy policies. Facebook, Instagram, whoever - they collect their own data about you that's separate from what we collect.

Review Platforms

If you leave us a review on Google, Yelp, or wherever, that's governed by their terms and privacy policies, not ours. Just something to keep in mind.

Got questions about this privacy policy? Concerned about how we're handling your data? Just wanna chat about it? We're here.